Elegant Tent and Party ..."Your Special Event Specialists" ...Call (413) 499-7475

ORDER & BILLING POLICY

 
1. 1/3 deposit and a signed original or faxed copy of proposal is required to reserve equipment. Balance is due on delivery.
 
2. Payment in full of balance due must be received before or at time of delivery, or we may not complete your delivery.
A.

If customer claims to have paid, is not in agreement with balance due, or wishes to pay by credit card, delivery person will call office for approval. Delivery will not take place without approval. (Indicate on invoice who approved transaction.)

B. If customer is not home, and no prior arrangements are indicated on invoice, delivery person can call office for approval to complete set-up. (Indicate on invoice who approved delivery.)
 
3. INTEREST CHARGES ASSESSED AS FOLLOWS:
A.

All accounts not paid as specified per invoice will be placed on a bi-monthly billing period. The “billing period” begins at the date of set-up, not the date of the event.

B.

1.5% interest will be assessed per billing period until account is paid in full.

C.

Customer will be notified as follows:

1.

1st notice of account not paid, due on receipt, including interest charges accrued.

2.

2nd notice of account not paid, due on receipt, including interest charges accrued.

3.

3rd notice of account not paid, due on receipt, including interest charges accrued. Customer will have one week to respond and pay, or arrange to pay, before account is turned over to attorney or small claims court. Interest will continue to accrue until account is paid in full.

 
4. WE ACCEPT: MASTERCARD, VISA, DISCOVER, COMPANY OR PERSONAL CHECKS, MONEY ORDERS, AND CASH.
 
5. EXCEPTIONS TO A C.O.D. PAYMENT:
A.

Accounts which are set up as a “net 7, 15, 30 or 60” customer.

B.

Accounts who have “Special Terms” pre-arranged with management.
(i.e.: Brimfield customers, auction certificates, credit card on file)

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EQUIPMENT HANDLING INSTRUCTIONS

 
LINEN INSTRUCTIONS:

Shake out linen to remove any debris. Fold and return to delivery container. If linen is damp, please leave cover loose. DO NOT store linen in plastic bags. Customer is responsible for return of linen and delivery container. Damaged (torn, burnt, mildewed, or otherwise deemed unrentable) or unreturned linens will result in the customer being assessed an additional charge. (“Fair market replacement value“ - depends on item, and is subject to above billing period terms.)

 
FOOD SERVICE EQUIPMENT INSTRUCTIONS:

All china, glassware, flatware and service/catering equipment is to be RINSED and REPACKED in the containers it is delivered in. Damaged or broken items, items missing parts, or items returned in non-working order will result in the customer being assessed an additional charge. (“Fair market replacement value” - depends on item, and is subject to above billing period terms.)

 
ALL RENTAL EQUIPMENT:

Customer shall not alter installation; I.e.: moving of or removing poles, untying any ropes, or otherwise interfering with completed safe, professional installation of tents; moving staging or dance floors or any parts thereof. Tents are considered temporary structures and should be evacuated in severe weather. Customer is responsible for any and all damage to rental equipment during rental period. A rental period is considered to begin the day of set-up/delivery, and last until the day equipment is picked up.

Customer shall not use staples, nails or screws on wood poles, tables, chairs, flooring or staging. Crepe paper may stain tents or sidewall when wet - resulting in damage - and is therefore discouraged.

Standard tent installation does not include stakes in blacktop or hard surface, or erecting a tent over or against structures. While we can and do install many custom events, there is an extra cost associated with them, and arrangements need to be made in advance.

Delivery of tables and chairs is considered “drop off” delivery. This means they will be placed in stacks beneath the tent or in a reasonable protected location if no tent is ordered. “Reasonable” means a short distance from truck; less than a flight of stairs; no walls or barriers to climb. “Protected” means safe from damage due to weather, and secure from theft.

For pick up ALL equipment must be accessible to delivery personnel, preferably beneath tent if rented, or in same location as delivery. Tables and chairs should be folded and stacked as they were when delivered. If delivery personnel has to fold or stack, re-crate or search for equipment, additional labor charges may be incurred. Set up and breakdown services are available for a more reasonable labor fee if arrangements are made when you order equipment.

Count ALL rental equipment carefully. YOU the customer are responsible for return of all equipment on your invoice, as well as extra items, including , but not limited to, the delivery containers provided for equipment. Occasionally extra china, glassware or other catering equipment will be delivered due to the total count in a pre-sterilized delivery container. Note is made of this on the delivery copy, and should a container be returned incomplete, it will be assumed that items have been broken or lost. There will be a charge assessed for all items or delivery containers not returned; price determined by type of item or container, and subject to billing period terms.

Elegant Tent and Party ● Tents ● Chairs ● Tables ● Linens - 1485 Housatonic Street - Pittsfield, MA - (413) 499-7475 - (413) 448-TENT
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